Returns and exchanges

We try to supply only the highest quality product and believe you will be delighted with your product from masimes.co.uk. However, for your extra peace of mind all purchases are covered by our 14 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.

If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods. To return an item please phone 01437 720433 and you will be issued with returns instructions. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

If you return an item that is not in its original condition or the tags have been removed we reserve the right to either refuse a refund or levy a charge of 25% of the original purchase price